Frequently Asked Questions
Everything you need to know about your Fortunate One shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country, while express options are available for delivery within 1-2 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with tags attached. Please note that certain sale items and intimates are final sale.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 30 minutes of placing your order if you need to make any changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Are your materials sustainably sourced?
At Fortunate One, we are committed to ethical fashion. We prioritize working with manufacturers who follow fair labor practices and are increasing our use of organic and recycled fabrics.